Updating billing and notification email addresses

Last updated: May 28, 2026

Updating billing contact information ensures invoices are sent to the correct email addresses or departments. This is necessary when invoices are sent to personal email addresses instead of business accounts, during staff changes, or when invoices need to be routed to specific departments, such as accounts payable.

Answer

To update your billing email or contact details, contact our support team with the following information:

  1. The current email address receiving invoices

  2. The new email address(es) for future invoices

  3. Your company name or account information

Our support team will confirm the update and ensure future invoices are sent to the new email addresses, typically effective immediately for upcoming billing cycles.

You can reach support at support@capchase.com for assistance with updating your billing contact information.