How can I update my payment methods?

When paying with Capchase, you can pay for each order with different payment methods, or consolidate all payments into a single method.

Updating Credit Card Information

You can update your credit card directly in the Buyer Portal by following the steps below:

1. Open the Buyer Portal and click on Settings, on the bottom left

2. Click on the Billing tab

3. Click on the three dots menu and then on Change Account

4. Include the email that you will receive the confirmation to change the credit card information, and confirm it

5. Go to the email inbox, and click on Update credit card

6. Follow the steps on the Stripe app to update the credit card

7. Confirm the change

Updating Bank Account Information

For bank account updates, you'll need to provide documentation to verify the new account:

1. Send us one of the following documents via email to support@capchase.com:

   • A voided check from the new bank account

   • A bank account ownership letter containing the new account details

2. Our team will review the documentation and update your account internally

3. You'll receive confirmation once the update is complete

Important Notes

• You can't change a payment method if a payment is processing.

• All future payments will automatically use the updated payment method once the change is processed

• If you're currently using a bank account for payments, you must continue using a bank account (you cannot switch to a credit card)

• Our team is working on making bank account updates available directly through a customer portal, which should be available soon