Setting up 2-factor authentication for your account

Last updated: April 27, 2026

Capchase provides customers with the option to enable 2-factor authentication for added security. We highly recommend that all Capchase users enable two-factor authentication (2FA) to protect their accounts and transactions. To enable 2FA, follow these steps:

  1. Log in to your Capchase platform via app.capchase.com.

  2. Go to Settings → Account Security → Select Enable 2FA.

  3. Download and install the Google Authenticator app on your mobile device or scan the QR code in the Capchase platform to begin setup.

  4. Verify your device by clicking the link in the QR code or entering the code from Google Authenticator on the Capchase platform.

Once 2FA is enabled, you will be asked to provide a one-time code from Google Authenticator every time you log in to the Capchase platform. 

Please note that enabling 2FA does not impact any other users who have access to your Capchase account. If you’d like to further protect your account, consider encouraging other users with access to your Capchase account to enable 2FA as well.

If you have any questions, please don't hesitate to reach out to us at support@capchase.com.