Payment schedules can be modified in certain circumstances, but the ability to make changes depends on the order's current status and the timing of the request.

When schedule adjustments are possible

You can request payment schedule adjustments in the following situations:

• Before the first payment has been processed: The most flexibility exists when no payments have been charged yet

• When the customer signed late: If a customer completes their payment link after the original start date, you can choose to keep the original schedule (which may result in multiple charges at once) or update to a new schedule

• For operational reasons: Such as delayed product delivery, contract changes, or business strategy adjustments

Types of modifications available

If the buyer has not yet completed the payment link, follow the steps below to make the update directly in the App.

Schedule changes

You can move the first payment date forward or backward, but note that:

• Payment dates cannot be set in the past

• Moving the start date will shift the entire payment schedule accordingly

• The total order period remains the same (e.g., 12 monthly payments)

Adding additional amounts

You can add supplementary charges to existing order by:

• Creating a new payment link for the additional amount

• Combining the new charges with existing payment schedules

• Note that credit card payments incur a 3% processing fee

Limitations and restrictions

After payments begin: Once the first payment has been processed, modification options become very limited. Please contact the Capchase team to confirm if your need can be accommodated.

Payment holidays: The platform does not offer payment holidays or arbitrary date adjustments without valid business reasons.

Same-day processing: Payments requested late in the day will typically be processed the following business day.

How to request order updates

To request an order adjustment:

1. Contact support with the specific customer name and desired changes

2. Provide the reason for the schedule modification

3. Specify the new start date and confirm the customer is aware of changes

4. If the schedule has already been signed, a new payment link may be required for signature

The support team will review your request and confirm whether the changes can be accommodated, taking into account the order's current status and company policies.

For any requests or questions, send us a message at support@capchase.com.