If you're experiencing issues with your Capchase payment link, here are the most common problems and their solutions:

Payment Link Won't Load or Shows an Error Message

If you see an error message like "Payment details could not be fetched" or the link won't load properly:

1. Try using an incognito/private browser window - This resolves most loading issues

2. Clear your browser cache and cookies

3. Contact support if the issue persists - we may need to regenerate your payment link

Bank Account Connection Issues

If you're having trouble connecting your bank account through Plaid:

1. Add your bank details manually instead of using the automatic connection

   

2. Check if your bank is supported - Some credit unions and smaller banks may not be compatible with Plaid

3. Try using a different bank account if available

Bank Connection Verification Code Issues

If you're asked for a verification code during the payment process:

• This code comes from your bank, not Capchase - it's part of your bank's security process when connecting through Plaid

• Use a direct phone number that can receive text messages

• If using a business line that can't receive texts, try using a personal mobile number temporarily

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• Ensure the phone number added is correctly added

• If the page doesn't load, try opening it in an incognito window

Asking for Help

Contact Capchase if the payment link continues to show errors after trying the above solutions or if you need the payment method updated or the link reconfigured.

You can reach out to us at support@capchase.com.